this post was submitted on 17 Feb 2024
256 points (96.7% liked)
Technology
59174 readers
3285 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
My company stresses customer service. We have our phones set up to ring the person, after two rings, ring all department phones, after 4, anyone who can answer outside calls.
Every call is answered. Everyone is trained how to start a call and get them to the right person.
I’m on that list even though I shouldn’t be. I volunteered to be a 4th ring because I value that mentality.
The company I work for does that as well for its retail environment, it sounds good on paper but the only thing it's done is all the secondary phones now are ignored until it's a transfer ring. After a certain time of day(when the receptionist goes home) it just won't be answered unless a manager is the one who answers. This is partially due to the lack of training of the secondary and partially of the "no departments ever close" policy so if you answer it you are expected to help even if it's on the opposite side in an area you know nothing about
What company is this‽ literally no way it's a public facing company that deals with regular customers b2b maybe?
Higher end building supply. So, both, but yes there are more businesses calling us. Most of our “bad” calls are about delivery issues.