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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)

submitted 8 months ago by [email protected] to c/[email protected]

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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

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[–] [email protected] 29 points 8 months ago* (last edited 8 months ago) (1 children)

My last few Pixels have had a similar option when calling IVR systems. "hold for me" it's labeled as. I still have to navigate the initial prompts but once it's hold time, I hit the button and it sits through the hold music, promoting me once it detects an agent.

It will Speech to Text the menus if you press the option as soon as you dial in. That's a little less useful currently.

One of the things I miss after dropping Graphene on my Pixel 8.

[–] [email protected] 7 points 8 months ago

promoting me once it detects an agent

"hi this is Jeremy, how-"

"I'm a let you finish but this caller is the greatest caller of all time"

"OK i-"

"of all time!"