Technology

I came across this site and noticed this conspiracy theory about my video, so I signed up to hopefully get you out of that rabbit hole and prevent any others from being lured in...ok lets see here:

First, why is the guy recording?

The Technician was at my house previously and made a mistake on repairing my TV. I set up the camera to catch him if he were to make a mistake again.

Second, the camera was placed at an angle that captured the offense. That’s lucky right there.

Very lucky, if it was off camera, I would have been out almost $3000 and stuck with a damaged TV screen.

Third, this isn’t Samsung’s technician this is an authorized repair person. He would make more money repairing the TV than attempting to deny service to the customer.

Dude is wearing Samsung logo on his clothes, and drives a Van with Samsung logo on it. I don't see a difference, but yeah, they are sub-contractors. As for money, I am told they are paid per job, not hour. Either way, Samsung is the one who says "OH, you found a small cut on the screen that has an obvious warranty defect? OK VOIDED"...that is a big problem because after the Director of Care Field Service Operations reviewed the technicians notes, he told me the tech was mad that a part was 1 hour away, and he would have to wait for it to arrive (he was already at my house)...so he used "Physical damage" as an excuse to end his work day an hour earlier by cutting my TV.

The man tells the Samsung operator 1 week after the visit that he never saw the scratch. And that he wonders if the technician put the scratch there themselves. He had the footage! You mean to tell me that he already suspected that the technician put the scratch on the TV but he never reviews the footage before calling Samsung?

You are confusing the timeline here, I did not suspect him until I was told that the cut voided the warranty. You can literally hear me the moment I start to realize it during the phone call in the video at 11:35. By the end of the call, I knew he cut the TV somehow, and that is when I pulled out the camera to look at the footage. If he had told me that the cut voided the warranty himself, while he was here, he knew I would figure it out, so he told me the a screen was coming in a few days, and he left it up to Customer Service tell me about the voided warranty when I called to check the status a week later.

Or, maybe the internet has me too jaded. I dunno.

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I get how some videos can be hard to tell if they are fake, and others are so obviously fake with 10 million views and people commenting on it like it was real...but I have so much evidence and proof in my video, I can't wrap my head around how you fell into this specific rabbit hole lol