this post was submitted on 02 Feb 2024
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One of the main reasons I still pay for Spotify is because it is very cheap in my country, specially when splitting a family plan. However I noticed that the user experience has gone downhill over the past years.
I remember when I could seamlessly switch playback devices, from my car to my phone, to my computer and them a Chromecast almost instantaneously. Now I'm lucky if my devices recognise each other even if they are on the same network.
And if you have a poor internet connection, the app is near unusable because it tries yo grab online content first before checking whatever is downloaded. Time and time again I have to put my phone on aeroplane mode just for the main menu to load, it is so frustrating and this didn't happen some 5-6 years ago
All of those things are 100% legitimate criticisms, I want to add that the UX experience has become more and more horrible. They've regressed terribly in most aspects of their apps, wether PC or Mobile. Absolutely unbelievable, this is the thing I see from Google search where marketing takes over from engineering/customer needs/market reality/I don't know what. Stop shoving shit into the services. You beat piracy for a minute, you can keep that lead, you're slowly losing it.
Honestly, if this was any other product this would be unacceptable. It'd be like all books went back to only black and white, all movies were only 480p, all music was only mono.
They keep trying to reinvent the library UI, as does Apple. But neither will ever be able to top the way the iOS music app was organized, pre-Apple-music. Every attempt to innovate has been worse
The fact that they changed the default library view from playlists to a random mix of playlist, artists, albums and podcasts without the option to choose just one category is baffling. I'm all for user options, but not by taking user choice away
Like making it impossible to just "play all songs" of a given artist. Seems like it would be simple.
At first I was confused about the books comment, since most books are just black text on white paper, but then I realized you were probably including comic books and manga in that too (and probably textbooks that include a lot of graphics)
This is an issue I've been noticing across more and more apps and operating systems. It seems like there's no developers out there even willing to consider how their software operates under non-ideal conditions.
It's not developers, it's management. We know how to make it better, but that's extra complexity. Meaning extra developer time (higher cost and longer turn around) to better support a small fraction of normal use, added on every time that part of the system is changed
It's more profitable and faster to say "forget those users" now that they're a smaller and smaller part of the customer base
I'm paying for a family plan, for my family and two friends. The day this plan goes away, or they actively prevent sharing like this, I'm done paying for music. All alternative services are considerably more expensive, and also have a much more limited library. My favorite artists get less than pennies on a dollar from this anyway. No wonder they have to sell 85$ hoodies at concerts
I got caught in a crazy loop of Spotify resetting my password once a week. they offered no help except telling me my 40 char generated password was not secure enough. so I cancelled and deleted the account. the seas are a much more friendly place.