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Salesforce is the latest tech company to cut jobs with 700 layoffs, report says
(www.businessinsider.com)
this post was submitted on 26 Jan 2024
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It is sales software. You can put in an account for some business plus all the contact people you'd ever need. Then you can track all of the emails and such that go through. Think of it like a ticketing system, which some people have forced it to do, that focuses specifically on the needs of company sales.
It is a full fledged customer support system too, not something it's forced to do. That's the entire service cloud offering.
It might be better than when I used it like 8 years ago. It was definitely not fit for ticketing at the time but coo be made to work.
Oh a lot has changed in 8 years. 4-5 years even. I've run many large international support teams out of their ticket and service cloud and they've all loved it way more than alternatives like zendesk and such.