this post was submitted on 19 Jan 2024
753 points (99.1% liked)
Technology
59374 readers
3714 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I have a feeling they'll make it difficult to use. Then when people do it accidentally because of they're shitty UI, they'll point to that and say, "see?!"
No one will ever be in danger of accidently cancelling everything. The system will be intentionally designed so that you can only cancel one thing at a time, and that will be obtuse as possible. There will be a great risk of thinking you've cancelled something when it hasn't been cancelled, which will only be resolved by calling customer service.
You'll go through six to eight pages to cancel each item, and when you've done that you'll get a confirmation email that will require you to click on something, log in, and confirm the changes for them to actually apply to your account. If you get the confirmation email and do nothing, your changes will not save.
There will be a slew of angry customers calling customer service, who's job it will be to give back as little money as possible and retain every customer that calls. That job will be so awful that someone working that job will commit suicide because of it. The cable company will see that and market it as a success to their shareholders, and as an "easy cancel anytime" in advertising.