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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 8 months ago by [email protected] to c/[email protected]

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[–] [email protected] 9 points 8 months ago* (last edited 8 months ago) (1 children)

That’s just lean. If one employee is sick, everything falls apart. If the delivery of a specific part to the production line is delayed, everything stops.

It’s all very intentional, because it’s lean. Having buffers of any kind costs money, while making everything lean makes it cheaper to run your company. As usual, all of this is also reflected on profits and dividend income.

edit: splling and gremmar

[–] [email protected] 7 points 8 months ago

And it pushes the cost of redundancy into the backs of the workers who didn’t call in sick, and have to work more hours or more tasks in a day or risk being responsible for an underperforming store.

If it actually hurt monthly profits, they wouldn’t do it. The fact that it may hurt longer term profits—through delays, employee retention, or quality control—either isn’t understood by the C suite, or they just don’t care.