Technology

60052 readers

3783 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 2 years ago

MODERATORS

[email protected]

733

Adobe faces big fines from FTC over difficult subscription cancellation (appleinsider.com)

submitted 1 year ago by [email protected] to c/[email protected]

94 comments fedilink hide all child comments

Adobe faces big fines from FTC over difficult subscription cancellation::Adobe could face hefty fines related to its overly difficult and costly subscription cancellation practices due to an ongoing Federal Trade Commission Probe.

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 2 points 1 year ago (1 children)

They're in thouble because they made it too complicated.

If they said no refunds, or made every option 50% refund, the FTC wouldn't be up in their grill.

[–] [email protected] 1 points 1 year ago* (last edited 1 year ago)

It seems that they don't mind the fee it's the cancellation process that they take issue with. It has been a while since I last used Adobe products but I can't recall that it was so bad. But maybe it's still not legal.

They are probably entirely within their rights to offer no refunds but I suspect that would anger people even more.

50% refunds on the normal monthly wouldn't make sense, because the plan doesn't cancel until the end of the month anyways. So they would offer 50% refunds for essentially nothing.