this post was submitted on 06 Dec 2023
1338 points (99.1% liked)

Technology

59148 readers
2372 users here now

This is a most excellent place for technology news and articles.

Our Rules

  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago
MODERATORS
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
1338
Thomas 🔭✨ (@[email protected]) 23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome (hachyderm.io)
submitted 11 months ago by [email protected] to c/[email protected]
145 comments fedilink hide all child comments
 

23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.

Do what it says in the email and email [email protected] that you do not agree with the new terms of service and opt out of arbitration.

If you have an account with them, do this right now.

Here’s an email template for what to write: https://www.patreon.com/posts/94164861

you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 25 points 11 months ago (1 children)

What would you call it, unmitigated benevolence?

Ok now that I have that out of my system, let's see...

trick /'trik/ noun

  • a cunning or skillful act or scheme intended to deceive or outwit someone.

scheme /ˈskēm/ noun

  • a plan or program of action

especially : a crafty or secret one

outwit /au̇t-ˈwit/ verb

  • to get the better of by superior cleverness : outsmart

What we have, in the immediate wake of a massive security breach, mind you, is an attempt to benefit the company by getting the better of the customers, writ large, by altering how disputes are handled. By taking the unusual step of requiring explicit opt-out from the new TOS within a short timeframe, they make it more likely that customers will "accept" the TOS without even realizing it and be in a worse position as a result.

That qualifies as an act intended to outwit customers.

Or, to put it another way, if they had contacted customers and asked for an opt in for the new TOS, nobody would consider that an attempt to outwit.

So, yeah, this is a trick to further fuck over customers who are already victims of the company's poor security practices.

[–] [email protected] 16 points 11 months ago (1 children)

that customers will “accept” the TOS without even realizing it

Somebody -- preferably a goddamn judge -- really needs to start explaining to all these sociopathic corporate lawyers that...

[–] [email protected] 6 points 11 months ago (1 children)

Preferably a judge, but maybe an alien will do.

[–] [email protected] 2 points 11 months ago

I, for one, welcome our new Alien Overl—uh, Judicial Authorities