this post was submitted on 02 Dec 2023
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If they can’t figure it out then it’s a them problem right?
Not really when you are going to be texted about it. I spent 3 hours trying to get jellyfin to work on my phone. Staying with Plex as they have better apps.
What was the issue? My experience was the opposite.. I installed the app (android) and went to my IP, it works. I was surprised how simple and easy it was. Or were you trying to use it outside of your home LAN?
On my lan, get black screen on movies.
Ok sounds like codecs/ffmpeg. Did you get it fixed or still having the issue?
You sound like someone that has never supported a production server.
The main reason I pay for content is that I don't have the time to provide reasonable customer service to my family. If they can't use it, it is without use; useless.
Also, I do plenty enough care and feeding of complex systems at work. When I get home, it's nice to stop working.