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Also, zScaler breaks SSL. Every single piece of network traffic is open for them to read. Anyone who introduces zscaler should be fired and/or shot on sight. It's garbage at best and extremely dangerous at worst.
Zscaler being the middleman is somewhat the point for security/IT teams using that feature.
And it's a horrible point. You're opening up your entire external network traffic to a third party, whose infrastructure isn't even deployed or controllable in any form by you.
The idea being that it's similar to using other enterprise solutions, many of which do the same things now.
Zscaler does have lesser settings too, at it's most basic it can do split tunneling for internal services at an enterprise level and easy user management. Which is a huge plus.
I'd also like to point out that the entire Internet is a third party you have no control over which you open your external traffic to everyday.
The bigger deal would be the internal network, which is also a valid argument.
Not really. Proper TLS enables relatively secure E2E encryption, not perfect, but pretty good. Adding Zscaler means, that my entire outgoing traffic runs over one point. So one single incident in one single provider basically opens up all of my communication. And given that so many large orgs are customers of ZScaler, this company pretty much has a target on its back.
Additionally: I'm in Germany. My Company does a lot of contracting and communication with local, state and federal entities, a large part of that is not super secret, but definitely not public either. And now suddenly an Amercian company, that is legally required to hand over all data to NSA, CIA, FBI, etc. has access to (again) all of my external communication. That's a disaster. And quite possibly pretty illegal.