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Microsoft CEO Satya Nadella says empathy isn't a soft skill — it's actually 'the hardest skill we learn'
(www.businessinsider.com)
This is a most excellent place for technology news and articles.
A lot of people think they have empathy, but for many of them it's very limited when it comes to other people who are not similar enough to the person themselves (or people close to them). E.g. people from a different background or socioeconomic class.
Empathy often ends wherever a person's perceived "tribe" ends.