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Business owner 'hires' ChatGPT for customer service, then fires the humans (nationalpost.com)

submitted 1 year ago by [email protected] to c/[email protected]

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Business owner 'hires' ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

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[–] [email protected] 28 points 1 year ago (3 children)

I'm actually very torn on this. On the one hand, it will suck for customers with real problems to have to deal with poor customer service.

On the other hand, I work in IT. Most people call in with the stupidest questions that can be easily answered by a bot or by simply not being an idiot. And it really sucks to have someone intelligent deal with those questions 100 times a day.

[–] [email protected] 9 points 1 year ago

Ideally robots would do all the shit jobs no one wants to do like sweep floors and tier 1 IT support. Then, hopefully, we could all get UBI and decide if we want to design and repair robots, or make bespoke jam, or do some other job robots generally can't do. Alas.

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