this post was submitted on 01 Oct 2023
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Yeah, I am due a contact renewal and I am looking forward to speaking to disconnections:
"We can offer you this great deal that matches that offer."
"Yeah, but they aren't going to keep changing at irregular intervals."
When I first signed up with Zen, they gave a lifetime price guarantee. They don't offer it any more (and the prices have actually fallen since!), but it was definitely a big breath of fresh air after virgin "press 1 to only increase the bill by £2.50 instead of £5" media.