Technology

I'm waiting for the ultimate reductive customer experience. These drug stores will eventually block off access to the shelves and aisles entirely. Instead, the front point-of-sale area and places where people used to wait in line with their purchases will be turned into a new blocked off large vestibule with floor to ceiling transparent glass. In there (where customers can access) will be kiosks which can control tele-presence robots that will let customers "walk the aisle" to look at product on shelves:

If you want to make a purchase, you press a button on the kiosk and pay for it, then a human worker inside will fetch the item off the shelf for you and drop it in a transaction drawer where you pick up your item: