this post was submitted on 24 Sep 2024
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They have also denied refunds if a game is running in the background and you have 100 hours while editing a spreadsheet, so tread lightly
I've been denied a refund for a game I played for 2 minutes and realized was trash. When I quit it went back to a popped-under splash screen instead of quitting to desktop. I turned off the monitor for the night and the next day when I requested the refund, Steam said I played it for too long and denied my refund.
It was a game under $10 so I didn't lose much but it was still bullshit.
Not related to the refund at all, but: Why would you turn off the monitor and not the computer? Even when idling it eats way more power than a monitor in standby.
I'd always leave my computer on but turn off the monitor. Usually it would go to sleep or hibernate, but certain programs would keep it awake. Keep in mind this was during the Win 7 era so it wasn't foolproof and it would just stay on.
Didnt hear about that one, but I do recall some stories of people playing hundreds of hours, dev making a major catastrophic change, and steam still giving the refund.