this post was submitted on 19 Aug 2024
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Privacy
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Before Signal made the boneheaded move of removing SMS support, it was so much easier for me to pitch the idea of using Signal to my friends and family, most of which eventually did make the shift from SMS to Signal messages for reasons like ease of use when it came to group chats, sending images/videos, voice clips, etc.
But now? Now it's one of those embarrassing moments where I hear back from people basically all saying "your tech recommendations are usually on point but uh, what happened with Signal???" because the app just abruptly stopped supporting SMS and ruined the seamless appeal. SMS support was the perfect way to ease people into shifting towards Signal messages and now the only damn people I know who still know Signal are my most privacy-minded friends/family, while everyone else has switched back to WhatsApp.
Clearly I'm not bitter...😅 But I mean like, come on. I had the most notorious luddites in my social circle make the switch to Signal and they loved it. The shift from SMS to Signal messages was so smooth so many of them didn't even have that "I miss [SMS stuff]", plus they LOVED that Signal could be used on their laptops in addition to their phones. Ahhhhhhhhhhhhhhhhhh this annoys me so much.
I totally agree. And to make matters worse, one of their arguments was that supporting SMS was taking resources away from developing other features. But what mind blowing features have come out since they dropped SMS? Usernames, I guess, which they were working on anyway. New app icons...
Why did they remove SMS support?
Think it was related to the messages being insecure and signal didn’t want people to be confused.
If your using signal your messages should be secure. SMS messages aren’t secure. It may have been clear to you when Signal send an sms or an encrypted message, but they need to cater to everyone.
That just feels like shooting themselves in the foot. Just inform the user SMS isn't secure. That's it.
Not being willing to trust the user with the information so they can make a choice is asinine. It's the same reason why I stopped using Tuta. Complete privacy and security are great but if there's no option to make things a little more open for the sake of convenience or interconnectivity, I'm just not interested.
Security and privacy shouldn't be a prison.
You can’t target UX to the average person. It won’t work for most people. You need to target those that struggle with technology the most to make it accessible.
Signals main unique selling point is its security, not its ease of use. If people fall into useing signal in a insecure way, it can be hard to say signal is a secure messaging app. As many people may be using it insecurely.
Which is a BS argument because the app was VERY clear about it
I think you underestimate how oblivious many users are when it comes to using software.
Honestly that was the initial appeal. Grandma didn’t notice or care that the old SMS app was hidden & just thought there was an update. That ignorance meant she was talking in an encrypted fashion where possible even if accidentally. And since you will need a SMS app anyhow for OTP & other one-off notifications, might as well have it all in one spot. The fact it is different is probably more confusing to some users.
And without that appeal, the missing server code history, the US government funding, centralized service, the requirement of a SIM card (which many places now require ID to get so they can register you in a database), as well as the requirement of bowing to the mobile duopoly (can’t use the service if you have a KaiOS, Linux, or other phone—or without a phone), I don’t know there is much of an appeal. In hindsight, I wish I hadn’t gotten my family on it since I would love to ditch Android.
https://www.howtogeek.com/787957/why-sms-needs-to-die/
SMS is bad, and on the way out. Besides that, I barely noticed when Signal stopped allowing SMS.
I guess in some circles it matters, but seems like most people use messengers nowadays.
Bad? Yes, on the way out? Maybe(mostly gone outside the US), but it's really slow here in older less tech savvy demographics.
I guess what I want now is a client for both protocols that works like the old app. That would cater to me - I don't remember which person is on which app so I keep ending up on SMS because it has everyone.
Yup
They expected to get a marginal number of additional users from vendor lock-in of existing Signal users
What were you using SMS for?
SMS is still the dominant message format in some countries
Doesn't every phone have an SMS app? What's the benefit of having SMS in signal?
the core benefit was in adoption. it was easy to get parents, for example, saying that they jist have to bother with one app for all of their messaging.
the minute they have to contend with sms and signal, they don't mind adding whatsapp in the mix as well.
Conversely, they do mind having multiple apps and only send sms
I mean, if the main draw-card is convenience, then signal isn't going to have much holding power (especially when combined with the network affect problem and attentions grabbing design of other message apps).
Signal will only really succeed if there is a critical mass of people in your circles who care about security to some degree (it works well for me for this reason).
Not having to guess which app has the person you'd like to contact.
The benefit is that Signal displaces the default sms app and is also Signal. Rather than having to jump between 2 apps.
Well, they partly took that "feature" away because people thought they were sending encrypted SMS messages which is not true. False sense of security.
They just took the secure high road and ditched SMS. It also made the app leaner with a smaller attack surface.
I think they did the right decision. Signal is the secure choice for the masses.
Having said that, I'm using Molly-Foss as it has less footprints, no Google messaging framework, leaner than Signal, with no crypto payment, and an encrypted database at rest.
Sms is also not secure, kinda not what signal is...
Signal started out as textsecure, an sms/mms app that encrypted your text messages. It quietly started sending messages over its server at one point after an update, but before that sms is what it was about.
That's interesting, I was always under the impression they were moving away from sms because they wanted a more secure client.
But you are already on Signal.
Also I live in a country where SMS is very common