this post was submitted on 14 Aug 2024
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It's manual?? Holy shit, that explains some previous hair pulling.
To be clear, usually there’s an approval gate. Something is generated automatically but a product or business person has to actually approve the alert going out. Behind the scenes everyone internal knows shit is on fire (unless they have shitty monitoring, metrics, and alerting which is true for a lot of places but not major cloud or SaaS providers).