this post was submitted on 02 Aug 2024
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Programmer Humor

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[–] [email protected] 1 points 3 months ago* (last edited 3 months ago)

I lost the only job I have ever left involuntarily on a helpdesk for a small system partly because of the tracking tools they used

I was top in the team by tickets closed. The person they kept was top by time per call (spent the longest time on each call/worst at efficiently fixing callers' issues)

Tech tools are not a solution for incompetent management