this post was submitted on 17 Jul 2024
731 points (96.3% liked)

Technology

60052 readers
3130 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 20 points 5 months ago* (last edited 5 months ago) (1 children)

Most of the support staff is their customers and users actually.

Most of the store is curated and moderated by the developers and publishers, but you’re not wrong about stuff like server farms and development.

But I’m also curious, there’s a line, so where is it? No business is going to include the plumber and electrician they hire to do occasional or even routine work and maintenance. So do the same techs working on server equipment count or not? Where’s the line on this who’s a contracted employee instead of contracter.

[–] [email protected] 7 points 5 months ago

Most of the support staff is their customers and users actually.

It's not users that process refund request, recover your account if e.g. you've lost your 2FA method, or any of the other innumerable things you might need to contact Steam support for. I don't think it's unreasonable to include the staff that do this as part of their workforce.