this post was submitted on 09 Jul 2024
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I hear ya, and appreciate the info because I didn't know that. I was saying that I would do both before calling, and then again when they asked me
But this was back in like 2004-ish, so I'm not sure what was best practice back then. I would just try it all before calling lol... going so far as to shut down and unplug for a few seconds or more