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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 3 months ago by [email protected] to c/[email protected]

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[–] [email protected] 5 points 3 months ago (1 children)

Tbf most consumers hate all customer service.

While I’d prefer to just speak to a human, I’d much prefer AI over the status quo of dead dumb automated systems that just keep looping through the same preset options until you get enraged and give up or mash zero

[–] [email protected] 3 points 3 months ago

What if it’s a dead dumb human? My god the moment I know I’m talking to someone in a sweat shop in Mumbai I know I’m not going to get a lot of support