this post was submitted on 09 Jul 2024
1419 points (98.6% liked)

Programmer Humor

19564 readers
1165 users here now

Welcome to Programmer Humor!

This is a place where you can post jokes, memes, humor, etc. related to programming!

For sharing awful code theres also Programming Horror.

Rules

founded 1 year ago
MODERATORS
 
you are viewing a single comment's thread
view the rest of the comments
[–] [email protected] 3 points 4 months ago (1 children)

Any time you’re working with somebody who has to deal with the general public(or general workforce) though, you gotta be understanding.

They have to sort through the clueless people who turned off their monitor, and they have to deal with the Dunning-Kruger people who lie about what they did because they think they’re so damn smart.

And if it’s the first contact level 1 type support, they may not have the expertise to tell the difference and have to rely on the scripts.

[–] [email protected] 2 points 4 months ago

Yeah, for sure. As frustrating as it may be, I'm always understanding with the support agent. They're just doing their job, it's not their fault there's a procedure they need to follow.