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Most consumers hate the idea of AI-generated customer service (www.techspot.com)

submitted 4 months ago by [email protected] to c/[email protected]

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[–] [email protected] 11 points 4 months ago (19 children)

I'm already pissed with bots, had to call my ISP yesterday because my internet was spotty, I couldn't talk to a single human, the bot was walking me through the tired modem restart, and then it ended the call and asked for me rate it even though it didn't solve anything!

[–] [email protected] 9 points 4 months ago

Ya this happens so much. So frustrating. On the voice ones I get so fed up I just keep saying "agent" until I'm finally redirected.

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