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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 4 months ago by [email protected] to c/[email protected]

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McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[–] [email protected] 78 points 4 months ago (7 children)

In one video, which has 30,000 views on TikTok, a young woman becomes increasingly exasperated as she attempts to convince the AI that she wants a caramel ice cream, only for it to add multiple stacks of butter to her order.

Lmao didn’t even know you could add butter to something at McDonald’s. If you can’t then it’s even funnier it decided that’s a thing.

[–] [email protected] 23 points 4 months ago (6 children)

They have butter for their hot cakes. Sounds like it was adding butter packets to the order.

[–] [email protected] 12 points 4 months ago (2 children)

For other items they’ll also do butter… and whatever this crap is:

[–] [email protected] 4 points 4 months ago (1 children)

I assume that's supposed to be like hollandaise.

[–] [email protected] 1 points 4 months ago

Yup, but with cheese? And I guess oil instead of butter...

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