this post was submitted on 11 Jun 2024
323 points (97.6% liked)
Technology
59374 readers
3846 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I have found in my years of experience in IT, the best way I can handle an issue/error that a user may face is to work through it with them, verbally tell them what I am doing to fix it while showing them. Another trick from my repertoire is to try to relate to their frustration, or their problem, so they don't feel talked down to.
You are right, the humanities are important.
And it can be about how things are framed and communicated.
100% agree. Often I feel like I'm mostly a therapist who also knows computers.
That aspect of tech support often burns me out. However, put a complex computer related problem in front of me, and I could find myself at it for as many hours as I can be awake without burnout.