this post was submitted on 07 Jun 2024
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This just confirms my decision to never fly United again
Their seats did that for me. I'm 5'11", not a giant, and my knees were straight up jammed into the seat in front of me. Completely insane that they're even legally allowed to sell those to people as seats. They might fit a child.
What did it for me was a long delay that got me landed at my destination after car rental was closed
Not so much the delay itself; that upset me, but I get that things happen
It was the reason for the delay: a simple maintenance thing with the plane had them taking the engine further and further apart while we watched from the terminal, ultimately deciding they weren't getting this thing back up and running again anytime soon and having to get us another plane (which we had to wait for to fly to us)
Why couldn't they figure it out? Because they didn't have anyone who knew how to work on that plane model available
There are so many ways that pisses me off and makes me never want to trust them again
Also, every flight I had with them, including the return trip that I'd already booked from that trip, was miserable
Say what you will about Southwest but they know their damned planes inside and out and overall run their fleet efficiently and consistently. It's like riding a bus that flies
I've reluctantly come to the same conclusion.