this post was submitted on 30 May 2024
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But it hasn't always been free to file electronically. The government made it required for them to offer free versions for simple returns, but that was recent.
Also, access to the Internet isn't universal. You'd be surprised how much of the US doesn't have affordable Internet and a fair number don't have Internet available at all, or limited to just dialup which is not very useful. And a lot of apps don't work right on phone browsers, especially older phones, so then you need a desktop or laptop which a lot of people don't have. Some have access in libraries, but a lot don't or traveling to a library is a burden. And lots of other reasons that internet isn't a given for a large portion of households. So paper is still not just necessary, but the easiest way.