this post was submitted on 28 Apr 2024
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231
Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)
submitted 6 months ago by [email protected] to c/[email protected]
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[โ€“] [email protected] 2 points 6 months ago (1 children)

If a request is simple and common enough that the request can be automated, then it is most likely something that I'm already pissed off about having to call in about since it should have been a feature on the company's website.

[โ€“] [email protected] 3 points 6 months ago

Yes but how often do you call? People like us make up like 1% of their calls, 90% come from people asking 'how do I download the Google?' or 'I saved a picture of my cat where did it go?' and 9% is people with general questions they could have found online but they didn't want to get into it.