this post was submitted on 28 Apr 2024
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231
Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)
submitted 6 months ago by [email protected] to c/[email protected]
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[โ€“] [email protected] 2 points 6 months ago (1 children)

Are you using a self hosted open source system, or a saas subscription? I'm genuinely interested.

[โ€“] [email protected] 2 points 6 months ago

We use a home grown classification model for our customer facing stuff. There are some applications of LLMs we are using a SaaS for as it's quick to get going but we are also working on fine tuning an open source model as well so we'll see what ends up working better in terms of cost vs performance. That's not going to be customer facing though, we don't serve any generated text to customers.