this post was submitted on 10 Apr 2024
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cross-posted from: https://lemmy.ml/post/14277930

Kobo announces its first color e-readers

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[–] [email protected] 15 points 8 months ago* (last edited 8 months ago) (3 children)

I use a kobo libra 2 with calibre and it’s great. If you buy a kobo either make sure you really like it or buy it from Amazon. Their customer service is absolutely horrible.

[–] [email protected] 7 points 8 months ago

That's kinda hilarious. Buying a product from its own competitor.

[–] [email protected] 4 points 8 months ago (1 children)

I had a good experience with their customer service.

My Kobo bricked a few days after the warranty expired (it's possible I broke it installing koreader improperly or something) and they replaced it no problem.

Took a few weeks but I was happy they replaced it at all.

[–] [email protected] 3 points 8 months ago* (last edited 8 months ago)

I’m glad you did! I ordered a device from them and wanted to return it and it took multiple chats over multiple days (maybe weeks?) to get it done. Was quite a headache.

[–] [email protected] 4 points 8 months ago

Bought a math book from them, they refunded it with no questions, after I read a lot of it, because some of the equations were unreadable.