659
Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.
this post was submitted on 08 Mar 2024
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Mildly Infuriating
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It's almost like buying and refunding are two completely different processes that are handled under entirely different protocols by credit processors, and one part working has no bearing on whether or not the other part works.
Regardless of how these protocols may be handled, they advise customers to use the refund option within the order screen on the website, which is what I did.
If it's broken, why even direct people there? I wouldn't expect a half-working website from one of the largest retailers on the planet.
It's not the first company to "offer self serve" where the action involves taking away revenue and just so happens to never ever work, requiring a call to their support. It's almost as if they know some people will just give up and they can keep the profits.