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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch (techcrunch.com)

submitted 8 months ago by [email protected] to c/[email protected]

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Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

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[–] [email protected] 21 points 8 months ago (5 children)

Many businesses already offer a call-back function where the next available agent just calls you. I’m tired of big tech shoehorning itself into every nook and cranny of life.

[–] [email protected] 2 points 8 months ago

I remember evaluating call centre systems probably 12 years ago where I was working at the time and this was becoming a thing - I'm surprised it hasn't become more widespread in that time. I've honestly only interacted with two companies between then and now where this was an option given to me.

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