this post was submitted on 16 Feb 2024
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What i find most stupid about all of this is that Air Canada could just have admitted a mistake, payed The refund of ~450 USD which is basically nothing to them. It would have waisted no one's time and made good customer service and positive feedback. Then quietly fix the AI in the background and move on. Instead they now spend waaayy more money on legale fees, expensive lawyers, employees sallery, have a disabled AI, customer backlash and bad press all costing them many hundreds of thousands of dollars. So stupid.
Paid. Something something "payed" is only for nautical rope or something.
Wasted. Something something "waisted" is only for dressmaking or something.
I can't remember the details of what that bot says, but it is something along these lines. I am not a bot, and this action was performed manually. Cheers!
Thanks. I do know tho, but im slightly dyslexic and English is not my first language so it's hard for me to catch my own mistakes, while I can easily see it when others are making it. Also autocorrect is a blessing and a curse for me sometimes.
Even best selling authors make these mistakes, most people don't have an editor proof reading their off the cuff reddit/lemmy comments.
I think it's crazy that your comment is true right now, but we are also just on the cusp where it would be 100% possible to have every one of your Lemmy comments proofread and edited by a LLM "editor".