this post was submitted on 29 Jan 2024
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I couldn't have said it better myself. All of these companies firing people are doing it because they want to fire people. AI is just a convenient excuse. It's RTO all over again.
My dad accidentally bought 2 chargers a few weeks ago. He tried refunding it, and what do you know, the company fired their support staff and replaced them with chat bot AIs. Anyway, the AI looked at his order and helpfully told him he had already returned the product and it had already been refunded so there was nothing left to do.
It kept doing this to him every time he tried to return the second charger, and there wasn't any other way to contact them on their site, so he ended-up leaving a 1-star review on their site complaining about the issue. Then an actual person contacted him to get it sorted-out.
This whole AI trend is so fucking stupid.
An AI like that might have some spicy exploits.
If you convince a human to give you the password, that’s called social engineering. If you convince an AI send you free stuff, what kind of engineering is that?