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Cable Firms to FTC: We Shouldn’t Have to Let Users Cancel Service With a Click (www.wired.com)

submitted 8 months ago by [email protected] to c/[email protected]

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[–] [email protected] 83 points 8 months ago (11 children)

By law, anything should be a one click to cancel service, instead of the maze they send you through.

Xbox live, gyms, etc.

[–] [email protected] 26 points 8 months ago (7 children)

German consumer protection FTW

The Fair Consumer Contracts Act will in future introduce a mandatory 2-step termination process […]. Wherever the consumer can conclude a subscription contract against payment, the provider should also give the consumer the opportunity to terminate at the same point. […A] cancellation button should be included on such registration pages for memberships at the first stage (with the wording “Cancel contracts here”). This “first” cancellation button should then lead to a confirmation page on the second level, where the respective user is identified and the consumer can effectively send the cancellation (i.e. with the wording “Cancel now”).

The law (German): https://www.gesetze-im-internet.de/bgb/__312k.html

[–] [email protected] 1 points 8 months ago (1 children)

Not sure how well this has worked in practice. Lots of bad cancellation proceedures last time I had to do it

[–] [email protected] 5 points 8 months ago

The law was only introduced less than 1½ years ago. It takes time for this to trickle through all layers, but things are getting better.

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