this post was submitted on 15 Jan 2024
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517
'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)
submitted 10 months ago by [email protected] to c/[email protected]
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[–] [email protected] 31 points 10 months ago* (last edited 10 months ago) (19 children)

I don't recognize these pain points. I always use the self checkout and it's usually quick and painless. My experience is.

Edit: seems I made the assumption that everyone uses wireless scanner handles.

  1. When we enter the store we scan the ID to get a wireless scanner handle.
  2. Collect your wares, scan with the handle, placing them directly into the bags along the way.
  3. Put the handle back and blip your membership id (card or qr code on phone) again to start the checkout.
  4. Blip your payment card.
  5. Walk out

Every once in a while I get caught in a random check, which is kind of a pain, but it's so infrequent that it is acceptable.

Is this not how it usually works?

[–] [email protected] 4 points 10 months ago (3 children)

Wait, you don't have to scan every item at the checkout?

[–] [email protected] 6 points 10 months ago (1 children)

At least here in the UK a lot of larger supermarkets give you the option of taking a little handheld scanner with you and doing it as you shop. When you go to the till you just scan a barcode that's on the till and it connects the till to the scanner so you can pay for everything. I don't personally use it because I'm too disorganised a person to pack as I go and also remember to scan everything, but it's fairly popular. It typically exists as an alternative way of using the self checkouts, the option to scan everything at the checkout itself is still there

[–] [email protected] 5 points 10 months ago

Some places near me trialed that. It got dropped post covid because "forgetting" to scan things was an even bigger problem than with regular self checkout.

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