this post was submitted on 02 Jan 2024
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I'm afraid it's spreading too. My partners pharmacy now charges a $1.50 "technology fee" if you refill online.
I could maybe get the fee if it was a small place just passing on the presumed credit card charge that goes with ordering online IF they provided a discount for paying cash. A lot of small shops around here do that because the extra 3% or so paid to a bank makes it that much harder to keep prices anywhere near the Walmarts and such.
It probably is costing them more because they're paying some obscene license to a third party for the online software.
I wouldn't be against that if it were the case, but ordering by phone they didn't charge the fee for using a card. It was only the next month when doing by computer. It was a small local chain, but a website user fee to refill is next level BS. Still our only choice when insurance discount cover medication and you have to pay someone to mix it in house to afford it.
I'm saying they are probably being charged some portion of website sales specifically by the vendor of the web service provider. Which realistically makes sense, because regular online retail already almost always takes a percentage and there are significantly stronger regulatory requirements around anything medical.
Yeah I doubt it's much of that considering their crappy home brewed website without any type of real portal system. you literally have to email them a picture of your old bottle to get a refill. It's almost a WordPress website. Almost. I disagree that it makes sense. That's called overhead and should be figured into their operating costs. Otherwise I would expect customers that come in physically to do business to be charged a brick and mortar fee since I don't utilize that "feature". If it were my pharmacy I'd fire them like they deserve, but it's my partner's choice.