this post was submitted on 13 Dec 2023
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Hey, sounds like pretty much every corporation in 2023!
I hate so fucking much how little customer service companies are allowed to have.
"I hate so fucking much how little customer service companies are allowed to have".
It's not a mater of how much customer service they're allowed, rather than how much they choose to have. In most cases they choose to have close to none because it's more profitable for them, so its in the best short term interest of their share holders. And yes, in most corporations, long term is thex quarter
duh.
the point of saying allowed is that consumers and the market in general should not put up with it.
Consumers and the market in general won't face the customer service on average. We can't expect the change to come from there.
My comment meant more that they should legally not be allowed to have a customer service that bad. Something like requiring at least X non-outsourced employees working on call centers for every Y customers the company serves. I'm pretty confident nowadays most companies don't even have a single one.