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Google Promises Unlimited Cloud Storage; Then Cancels Plan; Then Tells Journalist His Life’s Work Will Be Deleted Without Enough Time To Transfer The Data (www.techdirt.com)

submitted 11 months ago by [email protected] to c/[email protected]

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[–] [email protected] 153 points 11 months ago (14 children)

but I'm not exactly sure what he was expecting. Storing files is an ongoing expense

He was expecting a company that promised unlimited data to not reneg on their advertised product. Or to simply delete data they promised to store because it's inconvenient for them.

Yeah, it costs money to store things, something Google's sales, marketing, and legal teams should have thought about before offering an "unlimited" product.

[–] [email protected] 15 points 11 months ago (8 children)

I'm sure he was expecting these things, at least until they notified him of the change. After that it's on him to find an alternative solution. Are you arguing that he was still expecting these things after being notified of the change in service?

[–] [email protected] 39 points 11 months ago (4 children)

I'm saying that Google should not be allowed to sell a product with an advertised feature to gain advantage over competitors only to later change their mind and remove that feature when they deem it too costly.

A multibillion dollar advertising company should have to support the products they sell.

If you bought a car and one of the features sold was "free repairs for the life of the vehicle" you'd be rightly upset if a year later the dealer emailed you to say "actually, this was too expensive to support so we are cancelling the free repairs, but you can still pay us to repair your vehicle or we'll sell you a new one, aren't we generous!"

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