Technology
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Holy shit. If I understand correctly, the trains were programmed to use their GPS sensors to detect if they were ever physically moved to an independent repair shop. If they detected that they were at an independent repair shop, they were programmed to lock themselves and give strange and nonsensical error codes. Typing in an unlock code at the engineer's console would allow the trains to start working normally again.
If there were a corporation-sized mirror, I don't know how NEWAG could look at itself in it.
They weren't doing anything smartphone manufacturers haven't been doing for years. Or those guys that make McDonalds ice cream machines.
With the difference that a government agency is operating these trains and that repairs are not cheap.
Governments (and the public sector in general) are treated way worse by companies than private customers who can far more easily switch to a competitor or influence others to do so