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Airlines will make a record $118 billion in extra fees this year—their websites are designed to get you to pay (www.fastcompany.com)

submitted 1 year ago by [email protected] to c/[email protected]

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Airlines will make a record $118 billion in extra fees this year—their websites are designed to get you to pay::Airlines are piling on fees for checked bags, assigned seats, and other extras. Here's how their websites pressure fliers into paying for them.

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[–] [email protected] 34 points 1 year ago (2 children)

Their UX is also incredibly deceptive. I've personally seen old folks trying to book on low-cost airline websites and they often believe they have to pay extra to get a seat.

[–] [email protected] 3 points 1 year ago

Absolutely. And they push bundles that don't make financial sense but look attractive because we're conditioned to think bundles are good. $30 to check a bag OR $72 to check a bag and board in Group 2 lol.

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