this post was submitted on 07 Nov 2023
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Digging customers out from this is quite literally what I do for a living. Issues aren't always as simple as "don't pay."
The article seemed to be aimed at average desk workers. It didn't contain any data or suggestions not commonly told in phishing tutorials offered by companies.
This is an entry level explanation of a highly complex problem. I would suggest you send it to your grandma or a blue collar friend who doesn't work on computers.
I want to know -
Also do this in my business. 1. Most do. Otherwise there would be nobody that pays. 100% of my insured customers got their data back. I cannot speak on Personal ransomware. I never paid myself. 2. We got the key to reverse the encryption and gave that to the lawyers and then started work on decrypting. 3. Are you insured? Does your insurer pay? Do your lawyers know? How did they get in? Is that fixable? Why wasnt it closed before? Is it fixed now? Is there proof that what happened will not immediately happen again? And lots more lawyer stuff.
This is my first time hearing involvement of insurance and lawyers.
Thank you for sharing.