this post was submitted on 31 Aug 2023
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The headline and a lot of the article are trying to give the impression Google is screwing customers out of what they paid for even though the article itself admits they're still going to honor the deal for existing customers. They just won't be extending contracts or writing new ones. Seems like the author is trying really hard to make a mountain out of a molehill.
I think it's because of the original marketing for Pixel Pass. Google marketed it as being better value than other post-paid mobile phone plan arrangements in some way. It's just the same boilerplate terms under which a large proportion of mobile phones have been sold for decades in my country - so it was confusing when Google tried to sell me "a new way to buy a phone" where literally the only new thing about it was that you can get discounted Google services bundled. I wouldn't be surprised if people are getting pissed off about it now for not receiving value that was never actually offered.