A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?
this post was submitted on 23 Oct 2023
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Privacy
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No, it’s not at all legal for the company to do this. Reply and remind them they have one calendar month to comply from the date of your original request, otherwise you will make a complaint to which ever information regulator is correct for the juridiction they’re operating in.
I’m a lawyer specialising in Data Privacy, reply here if you need more help on this one.
Also feel free to name the company.
That reminds me, I might have to put in a formal complaint for a somewhat similar matter.
Bought concert cards years ago, and was never able to unsubsribe from the newsletter. I sent requests to every mail address I could find, and never even got a response. Still got newsletters every now and then though.
They also just make it unnecessarily hard to contact them, so at this point I'm not sure my messages even reached them, which hopefully is what explains their failure to comply.
Depending on country there's probably some regulator office which you can send a complaint to
France in that case, so that would go to the CNIL. Though they want people to make an account to put in complaints online.