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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech
(www.businessinsider.com)
this post was submitted on 14 Oct 2023
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Is this an American thing? We had these things in Europe for years, and I never heard of anyone having problems.
Older people still prefer regular checkout, scary computers and that sort of deal.
I'm in europe and the issues I've had are getting an alert that an employee needs to come to check and sometimes that can take awhile.
One store also has a scanner so you self scan as you go BUT the paying part is at an actual employee instead of a machine. Every damn time they are alerted to randomly pick some items from your cart to check if any weren't scanned. And every damn time they pick the items at the bottom of my basket and damage stuff because of it. Or sometimes there is no one at the checkout so i stand there with my basket/cart and scanner like an idiot for 3-5 minutes for an employee to show up. That might not seem like a long time but it sure feels like it...
Yep this is exactly why I refuse to do the scan as you go, it ends up seriously frustrating. Self scan at checkout is fine if you don't have paracetamol or alcohol, otherwise you're waiting ages for assistance.
It's definitely an overall worse experience