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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech
(www.businessinsider.com)
this post was submitted on 14 Oct 2023
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Is this an American thing? We had these things in Europe for years, and I never heard of anyone having problems.
Older people still prefer regular checkout, scary computers and that sort of deal.
Yes. The technology options for self checkout in the US are terrible, so the user experience is terrible. All the horror stories in this thread are true. The stores are terrified of theft but refuse to hire checkers. There's also way too many grocery stores, so there's little money to put into technology upgrades and appropriate levels of staffing. For example, I am less than 5 minutes drive from 9 grocery stores. Extend that to 10 minutes and I've got over 20. Silly.
That's crazy. We have a designated checker for each self checkout.
We have about 1 employee per 12 self checkout stations.
Kinda what I meant, too.
In more modern places, they have little machines that they can solve any issue without having to stand up.
In older places, they have to walk around, and they are assigned to like 6-10 machines.