We are contacting you regarding a past Prime Video purchase(s). The below content is no longer playable on Prime Video.
In an effort to compensate you for the inconvenience, we have applied a £5.99 Amazon Gift Card to your account. The Gift Card amount is equal to the amount you paid for the Prime Video purchase(s). To apologize for the inconvenience, we've also added an Amazon Gift Certificate of £5 to your account. Your Gift Card balance will be automatically applied to your next eligible order. You can view your balance and usage history in Your Account here:
While it's shitty that they can take it away like that, at least they seem to have paid back the cost plus an extra gift card. Idk if cost was refunded or added to the account as credit, but either are at least something.
It says it's a gift card balance equivalent to the purchase price that's automatically applied on their next purchase (+an extra £5 to sweeten the deal), so not really the same thing as the cash they originally paid for it.