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Why Do Companies Not Use Existing 2FA Standards? (lemm.ee)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

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This is something I am seeing more and more of. As companies start to either offer or require 2FA for accounts, they don't follow the common standards or even offer any sort of options. One thing that drives me nuts is when they don't offer TOTP as an option. It seems like many companies either use text messages to send a code or use some built in method of authorizing a sign in from a mobile device app.

What are your thoughts on why they want to take the time to maintain this extra feature in an app when you could have just implemented a TOTP method that probably can be imported as an existing library with much less effort?

Are they assuming that people are too dumb to understand TOTP? Are they wanting phone numbers from people? Is it to force people to install their apps?

*edit: I also really want to know what not at least give people the option to choose something like TOTP. They can still offer mobile app verification, SMS, email, carrier pigeon, etc for other options but at least give the user a choice of something besides an insecure method like SMS.

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[–] [email protected] 23 points 1 year ago (15 children)

Simple answer. Our users complained about downloading an app to login to the app they just downloaded.

Users don’t care. They don’t want to download yet another app just to login. They want to use what they already have, like sms or email.

[–] [email protected] 10 points 1 year ago (10 children)

you only need one totp app.... people baffle me.

[–] [email protected] 20 points 1 year ago (2 children)

Most people simply don't get the point. They don't understand, let alone care about, digital privacy and security.

Anecdotal evidence: I have a short Gmail address (think [email protected]), and a lot of smartasses use it to subscribe to everything, mostly as a throwaway but also on e-commerce sites, fintech bullshit with access to their bank accounts, ...

Once I got curious and reset the password, logged in and the moron had already filled in all his personal info, including his credit card. Another time I sent an SMS to the guy asking him to stop, he replied "it's my address, my nephew set it up for me, I guess we just have the same one".

These guys would never take 10 minutes to set up a 2FA app.

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago)

people are even dumber than I realized holy shit. I knew people weren't willing to go far for security measures but this is actually much worse than I would have guessed.

laziness, ignorance, or privilege? I'm unsure which of the three causes this. I find it hard to believe it's ignorance because online scams and hacks are very well known and I've always hated "laziness" as a concept.

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