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Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.
(www.theatlantic.com)
this post was submitted on 27 Aug 2023
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Technology
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This is a pretty dumb hot take if you ask me. Yes, they are asking for your feedback, which is data. Everything is data. Why is "data" a bad word around here?
Feedback is one thing, one online shop has the guts to ask me to do support for them. If customers have questions about a product, they "crowdsource" and send the question to the people who bought the product.